At Moore Lawyers, we take the privacy and security of our clients’ personal information very seriously. The Privacy Act 1988 (Cth) (Privacy Act) governs the way in which we must manage your personal information and this policy sets out how we collect, use, disclose and otherwise manage your personal information. By using our website, you consent to the terms and practices described in this policy.
Collection of your personal information
We may collect and hold personal information about you, that is, information that can identify you, and is relevant to providing you with the legal services you are requesting. The information we may collect includes your name, title, gender, address, phone number, email address, bank account details, place and type of business and/or other information relevant to providing you with legal services.
Method of collection
We will collect your personal information from you through the use of our website, our standard forms, over the internet, via email, text message or via telephone. We may also collect personal information about you from third parties acting on your behalf (for example, agents, dealers, brokers or financial advisors).
There may be instances where personal information about you may be collected indirectly because it is unreasonable or impractical to collect personal information directly from you.
We will usually notify you about these instances in advance, or where that is not possible, as soon as reasonably practicable after the information has been collected.
Purpose of collection
The personal information that we collect and hold about you, depends on your interaction with us. Generally, we collect, use and hold your personal information for the purposes of:
1. providing legal services to you or someone else you know;
2. providing you with information about other services that we offer that may be of interest to you;
3. providing you with information relevant to your type of business or other area of expertise or interest;
4. providing you with the opportunity to meet other people and attend seminars and conferences in your type of business, or other areas of expertise or interest;
5. facilitating our internal business operations, including the fulfilment of any legal requirements;
6. seeking your feedback about our services including through surveys;
7. analysing our services and client needs with a view to improving those services;
and
8. contacting you to provide a review or testimonial for us.
Failure to provide information
If the personal information you provide to us is incomplete or inaccurate, we may be unable to provide you, or someone else you know, with legal services.
Internet users
If you access our website, we may collect additional personal information about you in the form of your IP address or domain name. Our website may contain links to other websites. We are not responsible for the privacy practices of linked websites and any linked websites are not subject to our privacy policies and procedures.
Use and disclosure
Generally, we only use or disclose personal information about you for the purposes for which it was collected (as set out above). We may disclose personal information about you to:
1. our related entities to facilitate our and their internal business processes;
2. third party service providers, who assist us in operating our business (including credit reporting bodies, technology service providers and providers who help us carry out the functions listed in ‘Purpose of collection’ above), and these service providers may not be required to comply with our privacy policy. These providers may be based overseas or use overseas infrastructure to perform services for us;
3. a purchaser of the assets and operations of our business, provided those assets and operations are purchased as a going concern, and
4. our related entities and other organisations with whom we have affiliations so that those organisations may provide you with information about services and various promotions.
In some circumstances, the law may permit or require us to use or disclose personal information for other purposes (for instance where you would reasonably expect us to and the purpose is related to the purpose of collection).
Security
We store your personal information in different ways, including in paper and in electronic form. We take reasonable measures to ensure that your personal information is stored safely to protect it from misuse, loss, unauthorised access, modification or disclosure, including electronic and physical security measures.
Access and correction
You may request access to personal information we hold about you, by making a written request. We will respond to your request within a reasonable period. We may charge you a reasonable fee for processing your request (but not for making a request for access).
We may decline a request for access to personal information in circumstances prescribed by the Privacy Act, and if we do, we will provide you with a written notice that sets out the reasons for the refusal (unless it would be unreasonable to provide those reasons).
If, upon receiving access to your personal information, or at any other time, you believe the personal information we hold about you is inaccurate, incomplete or out of date, please contact our office immediately. We will take reasonable steps to correct the information so that it is accurate, complete and up to date.
If we refuse to correct your personal information, we will notify you in writing of the reasons for our refusal (unless it would be unreasonable to provide those reasons) and provide you with a statement regarding the mechanisms available to you to make a complaint.
Complaint and feedback
If you wish to make a complaint about a breach of the Privacy Act, please contact our office and we will respond to you. If you are dissatisfied with our response, you may complain directly to the Australian Information Commissioner.
If you have any queries or concerns about our privacy policy or the way we handle your personal information, please contact our office.